Wednesday, September 24, 2014

Communication Skills Inventory

         I asked one of my adult daughters and my friend to take the communication anxiety test, the verbal aggression test, and the listening styles test. Everybody agreed that I had a people-oriented listening style. I did, however, have a couple of insights based on the explanations in the test results. The description of the people-oriented listening style explained that people-oriented listeners should be careful about being too trusting of others. I also noticed the description of the content-oriented listener. This would be my second favorite style. The description explained that this style is helpful in school environments but not as helpful in fast-paced situations. I have noticed my own deficit this way in fast-paced situations.  From these insights, I have decided that although I am happy with my listening styles, it wouldn't hurt for me to at least learn the action-oriented listening style.
     It surprised me that both my daughter and I saw me as being significantly verbally aggressive, and my friends saw me as being moderately verbally aggressive. I intend to look at the items in the verbal aggression test and be more conscious of my attitude in both my personal and professional life. In both my personal and professional life at this time, I tend to avoid conflict altogether. I probably need to learn some skills for positively resolving conflict.

     As far as communication anxiety, I saw myself as having moderate communication anxiety. This is because I know how scared I feel when imagining public speaking. My daughter and friend thought I had low communication anxiety. My friend knows I used to be on the speech team, but what I would do on the speech team is different than speaking about something important to me to a large or small group. 

Wednesday, September 17, 2014

Speaking with People from other Cultures

     I have noticed that when I am with people of different groups and cultures, I sometimes take on the accent or speech patterns of those people. Sometimes this happens in the classroom. I have seen another teacher catching herself when using low speech with the students and switching to higher language. I believe I should do the same if I find myself speaking similar to the low language of another teacher because sometimes I am in a class or even home to teach the type of English that I usually speak.
                I also find it harder to discuss conflict with a person from another culture, so I am less likely to bring up the conflict. Parents and caregiver seem to each have their own unique parenting culture, so this is one of the hardest types of conflict to bring up. Unfortunately, since early childhood is the field I have chosen, I need to develop strategies to discuss difference of opinion with caregivers and parents. Beebe, Beebe, and Redmond discussed some strategies for communicating with people of different cultures. These could be applied to discussing conflict. They mentioned that a professional should develop knowledge of the other culture.

                The three strategies I am suggesting involve developing knowledge of a parent or caregiver’s culture.

1.            The first strategy involves exploring the difference of opinion about caregiving in depth. Rather than just knowing that a parent uses a different bedtime routine for his or her infant, for example. The alternate caregiver should ask the parent why the parent considers this way of doing things important. The parent could then explain more about the parent’s own culture and the reasoning behind a particular way of doing things. If we are to do things in a way we are less comfortable with, it really helps if we understand why we are doing things that way.

2.            The second strategy is to generally learn more about another caregiver’s culture. A person could search the internet or talk to colleagues who also are from a particular culture. This knowledge may also help a professional understand another caregiver’s way of doing things, but it is important to keep in mind that each caregiver has his or her own culture and each caregiver has his or her own reasons for doing things a different way.

3.            Spending more time with people of a different culture gives a person a better sense for why things are done than research alone can do. It is important to actively try to spend more time with people of that culture.


Beebe, Beebe, and Redmond also mentioned that speaking even a few words in the other person’s language can help make discussion with that person more comfortable. As a Head Start teacher in a Spanish/English classroom, I found that despite my inability to speak Spanish well, my attempts were appreciated by parents at parent conferences. Usually parents could speak better English than I could speak Spanish. But by my attempting to speak Spanish, they could see that they were superior to me in their ability to speak another language. Once this was established along with the fact that I didn’t feel superior because I could speak English, we were able to muddle through by the parent speaking more English, my being able to understand more Spanish than I could speak, and my speaking mostly English but a little Spanish. I also found that the more I listened to and comprehended Spanish, the more I was able to eventually speak phrases my ears had become familiar with. Frequently, both parents would come, and one parent spoke English better than the other. Often I could understand the mother’s concern about something the child was doing at home, for example, but if I didn't, the father would interpret. 

Friday, September 12, 2014

Making Assumptions Based on Body Language

     I watched an episode of CSI because I have heard a lot about this show but never seen it. I had many questions after I watched without sound. In this episode, a person, who I think is a boy, comes into the police station? and shoots two guys and takes two hostage. One of the hostages is a guy who was shot. The other hostage, played by Ted Danson seems to be one of the people in charge of the police station. Both Ted Danson and another older somewhat chubby guy seem not only to have leadership roles but also to have a fatherly relationship with the employees in general. It seems that Ted Danson convinced the shooter not to hurt him and to help him do first aid on the hostage who was shot by telling him that he, the shooter, still had a chance of not going to jail for murder.   One guy who was shot went to the hospital. At the beginning of the show, he seems very friendly with a lady who might be his partner. Another lady comes to visit him at the hospital. The partner? and the other lady talk to each other. The other lady seems to care about the partner but also seems angry. There is an older lady that comes into the police station and sees the hostages and the shooter on a closed circuit camera. She could be the mother of the shooter or Ted Danson's wife. She possibly says something to the shooter through a microphone. The shooter gets very angry because there is a camera and because they brought his mom? He shoots the camera and there is no longer video access to the room where the hostages are.

  Now I know that the lady and the man who got shot and sent to the hospital are not partners. They are married. I also know that one of the hostages was actually shot by a policeman who was trying for the shooter. Danson explained to the shooter that if Danson didn't answer the phone the police would think Danson was dead and they would then shoot more. The shooter doesn't actually care if he dies, but Danson appeals to the shooters compassion to not let the innocent bystander hostage suffer any more than he already has. The lady who was talking to the wife at the hospital now seems more like a social worker. In one part of the show Danson has the shooter hold a water bottle with finger blood on it. This gets a clear imprint of the shooter's finger print. Danson looks up at the camera to get the others to understand they need to focus on the bottle. They then understand he is telling them to identify the prints. This part was just as understandable with sound as without sound because Danson could not communicate verbally because if he did the shooter would know. The lady who came in was the shooter's mom, and the way Danson tries to talk sense into the shooter is by telling the shooter that he probably would have killed himself by now if he didn't have someone like his mom that the shooter wouldn't want to hurt.

If this had been a show I have watched and I watched without sound, I believe I would have been much better at knowing the relationships. I would probably still had a lot of trouble figuring out the plot. In this case, I didn't do too badly with the overall plot, but I misunderstood many details.

Friday, September 5, 2014

A Model Communicator




A Model Communicator

     When asked about a person I admire for communication skills, I thought of my son.  As I read the materials this week, I thought about how genuine care and concern for others and the belief that others are caring are two things that are important to ethical communication. It is obvious that my son cares about the people he communicates with. Once he was put in a situation in which he was asked to chose sides between two men.  He was kind to both men, but refused to take sides. I have also noticed that, like some other men I know, my son refuses to gossip. I sometimes find excuses to talk about what is bothering me about other people, but my son only talks kindly. Having thought about these things, I have now decided to work toward always talking kindly and to always remember when working with parents that although we might disagree, the parents care about their children more than I do. Right now, I am blessed to agree most of the time with the two families I work with.